Frequently asked questions

Burgdy is a fine wine merchant specializing in Burgundy, Bordeaux, Champagne, and collectible bottles from iconic estates. We focus on provenance, authenticity, and immediate shipping for collectors and connoisseurs worldwide.

We source from trusted cellars and proven stock with documentation where available. Every listing includes clear condition notes. Contact our sommelier team at helpdesk@burgdy.com for provenance questions on specific bottles.

We answer messages and emails in the order they are received, typically within 24 hours during business days.

Yes. Our team helps with pairings, cellar building, gift selection, and vintage guidance. Reach us through the contact form or at helpdesk@burgdy.com.

Yes. Browse wines, add bottles to your cart, and checkout securely with Stripe. You will receive payment confirmation on the success page after checkout.

Online checkout supports major cards and other payment methods shown at Stripe checkout. If checkout is unavailable, contact us and we will help you complete your order another way.

After successful checkout you land on a confirmation page. You should also receive email confirmation from Stripe and follow-up communication when your order ships.

Contact us as soon as possible with your order details. If your order has not shipped, we will do our best to help. Once an order is in processing or shipped, changes may not be possible.

Expedited shipping may be available at checkout for an additional cost. Premium shipping options are shown when you complete your order.

Listed wines ship immediately unless noted otherwise. Please allow 1 to 3 business days for order processing. Orders ship Monday through Friday with temperature-aware packaging where required.

We ship to the United States, Canada, United Kingdom, Australia, Hong Kong, Singapore, and Taiwan. Shipping options for your destination are shown at checkout. Contact us before ordering if you need help with delivery.

When your order ships, you should receive tracking information by email. Use the carrier link in that message to follow delivery progress. Contact us if you need help locating tracking.

Most products may be returned within 14 days of receipt for a refund to the original payment method, less shipping and handling fees. Between 15 and 30 days after receipt, we may offer a store credit or exchange. Returns are not accepted after 30 days from delivery.

Items must be returned in original, unused condition with original packaging. Fine wine returns may have additional conditions due to temperature sensitivity. See our Returns & Exchange policy for full details.

Contact us within a few days of delivery with photos of the package and bottle. We will help resolve eligible damage or missing-item cases according to our returns policy.

Store bottles on their side in a cool, dark place around 55°F (13°C) with stable humidity. Avoid kitchen heat and direct sunlight. A wine fridge is ideal for long-term cellaring.

Yes — contact us with the bottle name and vintage. Our team provides general drink-window guidance based on region, producer, and vintage character. Individual bottles may vary.

We purchase select bottles from private collectors. Visit our Sell Wines page or contact helpdesk@burgdy.com with your inventory list, provenance, and storage history.

Yes. We recommend bottles for celebrations, corporate gifts, and milestones across Champagne, Burgundy, and Bordeaux. Contact us for personalized suggestions within your budget.

Contact us immediately with photos of the label, capsule, and fill level. We stand behind our sourcing and will investigate any authenticity concern on Burgdy purchases.